General store policy

Refund Policy

Salty Reefs LLC - Refund Policy

We want you to feel confident shopping with us. This policy explains how refunds and replacements are handled for dry goods and general merchandise.

Dry Goods Refunds

You may request a refund or replacement for dry goods if:

  • The item arrives damaged
  • The item is defective
  • The wrong item was shipped

Customer-Initiated Returns

If you purchased the wrong item or changed your mind:

  • The product must be unused, unopened, and in original packaging
  • Return shipping may be the customer's responsibility
  • A restocking fee may apply depending on the item

Non-Returnable Items

We cannot accept returns on:

  • Used items
  • Items exposed to water
  • Opened food, additives, or chemicals
  • Clearance or final-sale items

Refund Method

Approved refunds are issued to the original payment method unless otherwise stated.

Live Coral & Livestock

Live coral follows a separate DOA Policy and is not eligible for refunds outside of Dead-On-Arrival store credit.

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