Customer Care

Policy Center

All store policies are organized here for easy reference. Review general store policies for orders, refunds, and privacy, and explore coral-specific policies for live animal shipping, DOA claims, and acclimation guidance.

General Store Policies

These policies cover standard orders, customer rights, and how we handle your information.

Privacy Policy

How your personal information is collected, used, and protected.

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Refund Policy

Guidelines for refunds, replacements, and resolving order issues.

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Shipping Policy

Details on order processing, carrier timelines, and delivery expectations.

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Terms of Service

Terms and conditions that apply when shopping with Salty Reefs LLC.

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Live Coral Policies

These policies outline how live coral orders are shipped, guaranteed, and cared for. They ensure clarity and transparency for all livestock purchases.

DOA Policy

How Dead-On-Arrival claims are validated and credited.

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Live Coral Shipping

Packaging standards, weather holds, shipping windows, and carrier responsibilities.

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Livestock Terms & Conditions

Special terms that apply to live-animal purchases, including guarantees and limitations.

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WYSIWYG Coral Policy

How coral photos are represented, color variance expectations, and what "What You See Is What You Get" means.

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Acclimation Guide

Step-by-step instructions for safely acclimating coral upon arrival.

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Policies may be updated as shipping windows, livestock guarantees, or carrier practices evolve. We recommend reviewing them periodically to stay informed.